What is a cookie?
Cookies are computer files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies can then be sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the website.
Cookies serve many functions, such as enabling you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited our Site before or whether you are a new visitor.
There are two broad categories of cookies:
• First party cookies, served directly by us to your computer or mobile device.
• Third party cookies, which are served to your device by a third party on our behalf. We use third party cookies for functionality, performance / analytics, and social media purposes.
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are ‘permanent cookies’, meaning that they survive after your browser is closed. They can be used by websites to recognize your computer when you open your browser and browse the Internet again.
We may also use web beacons or other similar cookie technologies. When a visitor accesses our Site, a non-identifiable notice of that visit is generated which may be processed by us or by third parties. These web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies as described further below. Even if you turn off cookies, however, web beacon and other technologies will still detect your visits to our Site; however, they will not be associated with information otherwise stored in cookies.
How do we use cookies?
We use cookies to:
· track traffic flow and patterns of travel in connection with our Site;
· understand the total number of visitors to our sites on an ongoing basis and the types of internet browsers (e.g., Chrome, Firefox, Safari, or Internet Explorer) and operating systems (e.g. Windows or Mac) used by our visitors;
· monitor the performance of our Site and to continually improve it; and
· customize and enhance your online experience.
We may also use a third party called Google Analytics to gather general information about how people use our website for the purposes of website optimization and analytics. To find out more about Google Analytics’ privacy policies, please visit http://www.google.com/policies/privacy/partners/.
We, or our third-party email service providers, may also include web beacons in e-mail messages to you in order to determine whether messages have been opened and links contained within them have been clicked.
How to control or delete cookies ?
You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Site.
Most browsers allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings and learn how to use them, please consult the “Help” function of your browser, or the documentation published online for your particular browser type and version.
Third Party Websites’ Cookies
When using our website, you may be directed to other websites for such activities as surveys, to make payment in currency other than U.S. dollars, or for job applications. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.
Need More Information ?
If you would like to find out more about cookies and their use on the Internet, you may find the following link useful: All About Cookies
Cookies that have been set in the past
If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
Cookies Policy
We use cookies and similar files or technologies to automatically collect and store information about your computer, device, and usage of our website(s) (together with all subdomains, “Site”), in order to improve their performance and enhance your user experience. We use the general term “cookies” in this policy to refer to these technologies and all such similar technologies that collect information automatically when you are using our Site where this policy is posted. You can find out more about cookies and how to control them in the information below.
If you do not accept the use of these cookies, please disable them using the instructions in this cookie policy or by changing your browser settings so that cookies from this Site cannot be placed on your computer or mobile device. Important: disabling cookies on may seriously cripple the user experience and other features on the Site and Services, to the point of rendering them useless.
In this Cookies Policy, we use the term “Reservationwoods” (and “we”, “us” and “our”) to refer to Reservationwoods.com.
PRIVACY POLICY
What personal information does Reservationwoods.com collect?
To make a reservation through Reservationwoods.com, guests must provide information including names, contact details, nationality, and any additional required details for making the stay more enjoyable.
Reservationwoods.com also collects information on the device used to access the website, the IP address, browser and language settings, and monitors behaviour including travel dates and other websites visited. This is to ensure relevant content can be shown to users according to their preferences.
Does Reservationwoods.com use cookies?
Like most websites, Reservationwoods.com uses cookies (small text data files). These files are saved onto the computer or mobile device itself and enable the website to remember previous actions and preferences over a period of time. These include guests’ logins, language preferences and hotels visited, saving the time and effort of re-entering them when returning to the original website or page.
Cookies are used to:
– Identify users
– Remember custom preferences
– Complete tasks without the need to re-enter information upon revisiting the site
– Ensure relevant advertising is shown to users, depending on what they have searched for in the past.
Cookies can be turned off (or stopped from being accepted) with all modern internet browsers. This setting can be activated using the device browser’s ‘options’ or ‘preferences’ menu. Users should note that deactivating cookies may result in a reduced performance from the site.
How does Reservationwoods.com use personal information?
Reservationwoods.com collects personal data for a number of purposes, including:
1) Hotel reservations- the details entered are central to facilitating the booking of the hotel itself.
2) Customer service- Reservationwoods.com’s international customer service is available 24/7, helping guests with any queries they may have, around the clock. User account information and reservation details are shared with the international customer service team to ensure prompt responses to questions, as well as accommodation solutions.
3) Account facilities- Users can create a Reservationwoods.com user account on the website itself. Once the required details are supplied by the user, reservations can be made and managed through the website, and members are eligible for exclusive offers. Personal settings can also be updated online, as well as the option for users to keep and share lists, and check addition travel-related information the user has provided.
4) Marketing activities- Reservationwoods.com uses user data for marketing activities, such as:
– Sending regular email updates of travel-related products and services, although unsubscribing is easily done by clicking on the unsubscribe link at the bottom of each newsletter, through the online members area, or by contacting Customer Service.
– The personalisation of content displayed on the Reservationwoods.com website, as well as in third-party websites and applications (including social media sites).
– Supplying relevant promotional information for users participating in promotional activities such as sweepstakes, referral programs and competitions.
5) Communication- Reservationwoods.com may contact members (via phone, text, or email) depending on the contact details shared by the user. Reservationwoods.com may use these to communicate with users for a number of reasons, including responding to user queries and sending members questionnaires and invitations for members to write reviews about Reservationwoods.com’s services or the hotels.
6) Improving Services- Personal data is also used for Reservationwoods.com’s analytical purposes, in order to enhance the user experience and improve the service. This data can also be used for troubleshooting and testing, to ultimately improve the overall functionality and quality of Reservationwoods.com’s online travel services. The online platform is optimised and personalised to a user’s custom needs and preferences, enhancing the enjoyment and ease of use of the website. Reservationwoods.com strives to only use pseudonymised data for such analytical purposes.
7) Guest reviews and other holiday information- Guests will receive an invitation to submit a review of the destination or trip provider during and after their trip. By submitting a review, users consent to it being displayed online, where it can be used to inform others of their experiences of the destination, trip provider, and anything else they may wish to share.
8) Security purposes- Reservationwoods.com may use personal data for the detection and prevention of fraud and other illegal activities, to maintain a safe, secure online environment. Personal data may also be used for the purposes of risk assessment and security purposes, including user and reservation authentication. In such cases, a reservation may be suspended until the assessment has been satisfactorily completed.
9) Legal purposes- Reservationwoods.com may need to use personal data for compliance and regulatory investigations, or to handle and resolve legal disputes. It may also be needed to comply with the usage terms of the Reservationwoods.com online reservation service, or lawful requests from law enforcement.
Providing personal data to Reservationwoods.com is voluntary, although some services may only be available on the condition that certain details are not given. For example, a trip reservation cannot be made without a name and contact information.
How does Reservationwoods.com share personal information?
In some cases, Reservationwoods.com will share information provided with third parties:
– The hotel(s) the user has booked- Relevant reservation details are transferred to the hotel booked through Reservationwoods.com. These can include names of the main and additional guests, contact details, payment details, as well as additional requests and preferences at the point of reservation. Queries about the stay in question may be transferred to the hotel in order for them to accurately handle the request. Payment card details will be forwarded to the booked hotel for preauthorisation, cancellation and no-show fees, as well as remaining balance payments, unless full payment has been made through the Reservationwoods.com website.
– Third-party service providers- Personal data provided by users is processed by service providers on Reservationwoods.com’s behalf. This is to optimise user communications and marketing, as well as for email verification processes. The third-party service providers are bound by confidentiality clauses, and only use the data for purposes instructed by Reservationwoods.com.
– Financial institutions and payment providers- In the event that a refund is requested either by the account user or the payment card holder who made the reservation, Reservationwoods.com shares reservation details with the relevant financial institution or payment service provider to handle the refund. This may also include a reservation confirmation copy, or the IP address used to make the reservation. Reservationwoods.com considers it strictly necessary for the prevention and detection of fraud.
– Competent authorities- Personal data will be disclosed to law enforcement if it is required by legal obligation, or necessary for the prevention, detection, or prosecution of criminal acts including fraud. Further data may be disclosed to competent authorities to protect the rights and properties of Reservationwoods.com and its business partners.
The sharing of personal data as described in this Privacy Policy may include international transfers of personal data to nations without the comprehensive data protection regulations of the European Union. Persona data shall only be transferred to recipients offering an adequate level of data protection, where required by European law. In such cases, contractual arrangements are made as required to ensure the protection of personal data remains in line with European standards. A copy of the aforementioned contractual agreements can be requested using the contact details below.
Where does Reservationwoods.com store the personal data?
Information is collected, processed and stored on global servers, and can be accessed internationally. Even if a user is located within the European Union, it should be noted that personal details may be transferred or stored out of the European Economic Area. Although privacy protections in other jurisdictions may not be equivalent to those in Europe, Reservationwoods.com ensures the protection of data through adequate safeguards, copies of which are available and can be requested from the email address beneath.
What rights do users have in relation to their personal information?
Users have control of how their personal data is used by Reservationwoods.com and can use a number of means to do this:
1) Requesting a copy of the user’s personal data held by Reservationwoods.com
2) Informing Reservationwoods.com of any changes to personal data, or requesting alterations to be made to the data held, as well as the opportunity for the user to change their own details through the members’ area (as explained below).
3) Requesting Reservationwoods.com to erase, block or restrict the processing of the user’s personal data, or making an objection to how the personal data is used
4) It is also possible to request from Reservationwoods.com a copy of personal data to be sent to a third party.
As the personal data is used by Reservationwoods.com according to user’s consent, users are entitled to withdraw said consent at any time, subject to applicable law. When personal data is processed for legitimate interest or public interest, users have the right to object to their data being used in this way, subject to applicable law.
Reservationwoods.com relies on its users to ensure their personal data is complete, accurate, and up-to-date. Users should promptly inform Reservationwoods.com of any inaccuracies or alterations to be made to these details.
Users with an online Reservationwoods.com account can access most of their personal data through the website and applications, with the option to make amendments to, or remove, the information held about them.
Should personal data be inaccessible to a user through the online platform or applications, they can make a request it from Reservationwoods.com at no cost. Queries relating to this Privacy Policy, including invoking user rights and making complaints, can be sent to Customer Services at info@Reservationwoods.com. Users may also contact their local data protection authority.
Objections to the processing of personal data on the basis of legitimate interest, with no direct opt-out mechanism available, should be made to Reservationwoods.com
How does Reservationwoods.com safeguard personal information?
Reservationwoods.com ensures reasonable procedures are carried out to prevent the unauthorised access to, and misuse of, personal data.
Appropriate business systems and procedures are in place to protect the personal data shared with Reservationwoods.com. The data on our servers is also subject to security procedures, as well as additional technical and physical restrictions for access. Only authorised personnel may access personal data for their work.
Users’ personal data will be retained for as long as it is deemed necessary to facilitate the use of Reservationwoods.com’s services. This is also to be able to provide services to the user, to assist in the maintenance of online user accounts, and to comply with necessary laws, as well as resolving disputes with other parties as required to continue the business, including the detection and prevention of fraud and other illegal activities. All personal data held will be subject to this Privacy Policy.
